Help

FAQS

Have you shipped my order yet?

A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at care@sisstrevolutioneu.com. We'd love to help you out!

I'm having trouble with my order and/or shipment, help me!

Most importantly, don't panic, almost everything can be solved. If you're having any issues just contact our customer service team at care@sisstrevolutioneu.com and we'd love to help you.

I never received my order!

We are bummed to hear this! Lets figure out what that happened. Please contact our customer service team at care@sisstrevolutioneu.com, we'd be happy to help you through it.

I received an incorrect or damaged item within my order, what do I do next?

We greatly apologize in advance, lets figure out why that happened. We ask that you please contact our customer service team at care@sisstrevolutioneu.com, to ensure that your refund or warranty replacement is properly processed. Please do not return the product without contacting our customer service team.

Can I get a copy of my invoice?

Most definitely, just contact our customer service team at care@sisstrevolutioneu.com and we'd be happy to resend the order confirmation email.

I think I ordered the wrong stuff, can you help me change my order?

Oh no! If you realize you've ordered the wrong item, contact our customer service team at care@sisstrevolutioneu.com as soon as you so we can try to change your order before it leaves our warehouse.

When will my order be shipped?

Orders will be processed and shipped within one to two business days, excluding holidays and weekends. A shipping confirmation will be sent to you via email when your order has left the warehouse. You can track your order HERE by entering in your Web Order ID # (SIS-#####) and email address. Please note that our shipping department is closed on the weekends, on all major holidays and from Christmas though New Year's day. If it's been over 2 business days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at care@sisstrevolutioneu.com and we'd be happy to check the status of your order.

*PLEASE NOTE - orders may be delayed an extra 1-2 business days due to the pandemic. Thank you for your patience!

When am I billed for my order?

Your credit card is charged only when the order is shipped. A shipping confirmation will be sent to you via email when your order has left the warehouse. If it's been over a few business days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at care@sisstrevolutioneu.com.

What forms of payment do you accept?

We accept all major credit cards (American Express, MasterCard, and Visa)! Still have questions? Send us an email at care@sisstrevolutioneu.com.

I ordered the wrong size and it doesn't fit! What should I do?

If you purchased the product from a retailer, please contact the retailer directly. If you purchased the product from our sisstrevolution.com, please follow these instructions: We do not accept returns on items that have been worn/used/damaged/stained. If the product hasn't been used, you can return it to us within 30 days of your purchase using our pre-paid return shipping label.  You can follow the instructions below in our return policy to get one of those labels. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded.

Is there a warranty on this stuff?

Sure, all our stuff is covered under our basic warranty policy which you can find a little farther below if you scroll down. If you have warranty issues with our wetsuits, please find the section below titled Wetsuit Warranty & Repairs.


SHIPPING INFO

Sisstr offers Shipping via DPD in France, Belgium, Netherlands and DHL Express for the rest of Europe (3-5 business days) for free ! Orders will be processed within 2-4 business days, excluding holidays and weekends.

Currently we offer shipping to: Austria, Belgium, Czech Republic, Germany, Greece ( 20€ shipping cost ), Denmark, Spain (excluding Canary Islands and Baleares ), Finland, France (excluding DOM TOM), Greece, Hungary, Ireland, Italy, Malta, Netherlands, Poland, Portugal, Sweden, Slovenia, Slovakia.

United Kingdom: https://sisstrevolution.co.uk/ 

Orders will be processed and shipped within one to two business days, excluding holidays and weekends. Shipping days are based on business days. Please keep this in mind when submitting your order. These shipping rates do not apply to oversized items including surfboards and select Curated Goods items. For questions on shipping rates for these items, please contact us at care@sisstrevolutioneu.com.

TRACKING INFO

A shipping confirmation will be sent to you via email when your order has left the warehouse. The confirmation will have some information on how to track your order. You can also track your order by clicking on the button that looks like a little person in the top right corner of our website and select "Track My Order". Once you've clicked the button you can enter your Order ID # (SIS-#####) and Order Email to track your order. If it's been over a few days since you entered your order and you still haven't received a shipping confirmation, please contact our customer service team at care@sisstrevolutioneu.com and we'd be happy to help you out.

 

 RETURN POLICY

If you purchased the product from an authorized Sisstr dealer location/website, please contact the retailer directly. If you purchased the product from Sisstrevolution.com, please follow these instructions: We do not accept returns on items that have been worn/used/damaged/stained. If the product hasn't been used, you can return it to us within 30 days of your purchase date using our pre-paid return shipping label. You can follow the instructions below to get one of those labels. Unfortunately, we don't offer direct exchanges. If you want to exchange something you'll have to return the unwanted product for a full refund. You can go back and purchase what you need. Please allow 7-14 days from when we receive the returned product for the money to be refunded.

To return a purchase, please follow these instructions:

  1. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials.

    ! Please note we keep our right to refuse a return if: 
    a) the products is not returned in its original poly bag
    b) the original labels have been ripped off
    c) the product in not in new and folded condition

  2. Add your name and order number inside the package.

  3. Please send the parcel to the following address:
    Sisstrevolution
    Stokehouse Europe
    578 Avenue de Pascouaou
    40150 Soorts-Hossegor,
    France

  4. Stick the pre-paid return sticker on your box which came with your order.

  5. Drop your return package off at your local DPD agency (France, Belgium, Netherlands) DHL EXPRESS ( Rest of Europe)  shipping location.

A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at care@sisstrevolutioneu.com and we'd be happy to help you out!

Sisstr does not accept returns or exchanges on wetsuits that have been worn in the water. We ask that you please make sure the suit fits 100% correctly BEFORE getting into the water. Sisstr reserves the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. All sales are final on Sisstr stickers, prints, surfboards, and books.

APPAREL & ACCESSORIES WARRANTY

WARRANTY

If you purchased the product from an authorized Sisstr dealer location/website, please contact the retailer directly for warranty information. 

If you purchased the product from sisstrevolution.com, Sisstr covers any apparent malfunctions or defects in material or workmanship under European regulations. Apparel and accessories are only covered when purchased from an authorized dealer. The apparel warranty covers defects in materials and workmanship but does not cover damage caused by normal wear and tear, accidents, improper care, or negligence. If a product is qualified under our warranty, Sisstr will repair or replace the product with an existing comparable style. If you have warranty issues with our wetsuits, please find the section below titled Wetsuit Warranty & Repairs.

HOW DO WE DECIDE IF IT’S COVERED UNDER WARRANTY?

Someone from Sisstr will determine whether your product qualifies under our warranty. 

HOW TO PROCESS YOUR WARRANTY

  1. Contact customer service by e-mail at care@sisstrevolutioneu.com.

  2. Please include the following in your e-mail:
    • Photos of the defected item
    • Your Web Order ID # SIS-####
    • Description of your warranty
    • Your address
    • Your phone number

  3. After contacting the warranty department, ship your warranty promptly

HOW TO SHIP YOUR WARRANTY

  1. Include a copy of the original packing slip
  2. Ship your product to:

SISSTREVOLUTION
Warranty Department
578 Avenue de Pacouaou
40150 Soorts-Hossegor

France

WHO PAYS FOR SHIPPING?

You pay to send your warranty to us; we pay to send it back. Awesome.

WETSUIT WARRANTY & REPAIRS

Download Warranty Form

WARRANTY REPAIRS

If you purchased the product from an authorized Sisstrevolution dealer location/website, please contact the retailer directly.  Sisstr offers a 1 year from purchase date manufacturer wetsuit warranty on all neoprene and seams. Warranty repairs cover any apparent malfunctions under normal use like a zipper that’s busted or a seam that’s torn. Warranty repairs are free of charge.

NON-WARRANTY REPAIRS

Non-Warranty repairs cover damage caused by normal wear and tear that is not caused by a malfunction. Examples include: a blown-out panel, a fin cut, worn material, extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. We charge for non-warranty repairs. Our wetsuit experts at Sisstr will contact you if there will be a charge and/or discuss repair options and pricing.

HOW DO WE DECIDE IF IT’S A WARRANTY OR NON-WARRANTY REPAIR?

Someone from Sisstr will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing.

HOW TO PROCESS YOUR WARRANTY

  1. Contact customer service by e-mail at care@sisstrevolutioneu.com.
  2. Please include the following in your e-mail:
    • Photos of the defected wetsuit
    • Your Web Order ID # SIS-#####
    • Description of your warranty
    • Your address
    • Your phone number
  3. After contacting the warranty department, ship your warranty promptly

WHAT SHOULD I DO FIRST?

If you purchased the wetsuit from Sisstrevolution.com, please fill out the Sisstr Wetsuit Repair Form. Please write as clearly as possible, provide as much detailed information as you can and give us a detailed description of the repair needed. Also, mark the area in need of repair on one of the wetsuit drawings on the repair form.

HOW TO SHIP YOUR WETSUIT

  1. Please make sure your wetsuit is washed thoroughly, dirt/sand free, and completely dry. Unfortunately, we can’t repair suits that are sandy, dirty or wet since they may damage our machines. 
  2. Make sure the box you use to ship the wetsuit in is large enough to prevent from too much creasing. 
  3. Place the Sisstr Wetsuit Repair Form (completely filled out) in the box with your wetsuit along with a copy of your original packing slip. Ship your suit to:

SISSTREVOLUTION
Warranty Department
578 Avenue de Pacouaou
40150 Soorts-Hossegor

France

WHEN WILL I GET MY WETSUIT BACK?

Turnaround time is approximately 10-14 business days from the time your suit is received (excluding shipping).

WHO PAYS FOR SHIPPING?

You pay to send your wetsuit to us; we pay to send it back.

SIZING

Please use these size charts to help determine your size for clothing and swimwear. Please use the charts as a general guide to compare the various size scales. If you have a specific sizing question, are in-between sizes or would like more information, please e-mail care@sisstrevolutioneu.com

CLOTHING

Size Bust Waist Hip
XS 81 - 85 cm
61 - 65 cm
86 - 90 cm
S
86 - 90 cm
66 - 70 cm
91 - 95 cm
M
91 - 95 cm
71 - 75 cm
96 - 100 cm
L
96 - 100 cm
76 - 80 cm
101 - 105 cm

DENIM 

Size 24 25 26 27 28 29 30 31
Waist 62
cm
65 cm
67 cm
70 cm
72 cm
75 cm
78 cm
80 
cm
Hip
88 
cm
90 
cm
93 cm
95 cm
98 cm
100 cm
103 cm
106 cm

INTERNATIONAL SIZES

Size Denim US/CAN UK AUS EU IT JP
XS 24, 25, 26 0 - 2 6 6 34 38 5 - 7
S 27, 28 4 - 6 8 8 36 40 7 - 9
M 29, 30 8 - 10 10 10 38 42 11 - 13
L 31 12 12 12 40 44 15 - 17

WOMEN'S WETSUIT SIZES

Size Height Height (cm) Weight (lb) Weight (kg) Chest (in) Chest (cm) Waist (in) Waist (cm)
2 4'11"-5'2" 150-157 95-105 43-47.6 28"-30" 71-76 22"-24" 56-61
4 5'0"-5'3" 152-162 105-115 47.6-52 30"-32" 76-81 23"-25" 58-63
6 5'2"-5'5" 157-165 115-125 52-56.7 31"-33" 78-83 24"-26" 61-66
8 5'4"-5'6" 162-168 125-135 56.7-61 32"-34" 81-86 25"-27" 63-68
10 5'5"-5'7" 165-170 135-145 61-65.7 34"-36" 83-91 26"-28" 66-71
12 5'7"-5'9" 170-175 145-155 65.7-70 36"-38" 86-96 28"-30" 71-76
14 5'9"-5'11" 175-180 145-165 70-75 38"-40" 94-101 29"-31" 74-79

YOUTH WETSUIT SIZES

Size Height Height (cm) Weight (lb) Weight (kg) Chest (in) Chest (cm) Waist (in) Waist (cm)
4 3'10"-4'1" 117-125 35-50 16-23 22"-24" 56-60 19"-21" 48-53
6 4'1"-4'4" 125-132 45-60 20-27 24"-26" 60-65 21"-23" 52-57
8 4'4"-4'7" 132-140 55-70 25-32 26"-28" 65-70 23"-25" 27-62
10 4'7"-4'10" 140-147 70-85 32-39 28"-30" 70-75 25"-27" 62-67
12 4'10"-5'1" 147-155 85-100 39-45 30"-32" 75-80 26"-28" 66-71
14 5'1"-5'4" 155-163 100-115 45-52 32"-34" 80-85 28"-30" 70-75
16 5'4"-5'8" 163-173 115-135 52-61 34"-36" 85-90 29"-31" 74-79

MEASUREMENT TIPS

BUST

Measure around your chest at the fullest point of your bra cup. Make sure to go under your arms, not around them.

NATURAL WAIST

Measure around the smallest part of your waistline with one finger between your body and the measuring tape.

HIPS

Stand with your heels together, keeping tape straight and parallel to the floor. Measure around the fullest part of your hips.

DRESS LENGTH

Stand with your heels together, keeping tape straight and perpendicular to the floor. Measure from the high point of your shoulders down the length of your back.

INSEAM

Find a pair of pants that fit you well and measure from the crotch seam to the opening at the bottom of the pant leg. Round the number to the nearest 1/2" to get your inseam length.

CONTACT

Stokehouse Europe
578 Avenue de Pascouaou
40150 Soorts-Hossegor
France

Email: care@sisstrevolutioneu.com

 

Office Hours
Monday - Friday 9am - 6pm CET
Closed Saturday, Sunday and all major holidays.
Closed between Christmas and New Years.